ACES Quality Management News Room

ACES Quality Management Newsroom - Profile and News Archive

ACES Quality Management, formerly known as ACES Risk Management (ARMCO), is the leading provider of enterprise quality management and control software for the financial services industry.

The nation's most prominent lenders, servicers and financial institutions rely on ACES Audit Quality Management & Control Software™ to improve audit throughput and quality while controlling costs, including:
* 3 of the top 5 and more than 50% of the top 50 independent mortgage lenders;
* 2 of the top 5 loan servicers; and
* 2 of the top 5 depository institutions.

Unlike other quality control platforms, only ACES delivers Flexible Audit Technology, which gives independent mortgage lenders and financial institutions the ability to easily manage and customize ACES to meet their business needs without having to rely on IT or other outside resources. Using a customer-centric approach, ACES clients get responsive support and access to our experts to maximize their investment.

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Press Releases from ACES Quality Management :

ACES Q2 2024 Mortgage QC Trends Report Reveals Second Consecutive Increase in Critical Defect Rate

ACES Quality Management

DENVER, Colo., Nov. 20, 2024 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Industry Trends Report covering the second quarter (Q2) of 2024. The latest report analyzes post-closing quality control data derived from ACES Quality Management & Control® software. ACES has altered the timing of this report to better reflect Fannie Mae’s accelerated timeline for post-closing quality control reviews.

ACES Quality Management now supplies audit technology to six of the top 20 largest U.S. credit unions

ACES Quality Management

DENVER, Colo., Nov. 12, 2024 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the addition of 10 credit unions to its growing customer base. These organizations leverage ACES Quality Management & Control Software® to improve quality and mitigate risk across multiple internal areas, including mortgage lending, consumer lending, deposit accounts and more.

ACES Quality Management’s Brock Miller Slated to Speak at America’s Credit Unions Lending Council Conference 2024

ACES Quality Management

DENVER, Colo., Oct. 16, 2024 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced its Director of Business Development Brock Miller, CMQ/OE has been selected to speak at the America’s Credit Unions Lending Council Conference at the Gaylord Opryland Resort & Convention Center in Nashville, Tenn., November 3 – 6, 2024.

ACES Quality Management Announces Preliminary Speaker Line-up for ACES ENGAGE 2025

ACES Quality Management

DENVER, Colo., Oct. 9, 2024 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has announced its speaker line-up for the upcoming ACES ENGAGE conference, taking place at The Broadmoor Resort in Colorado Springs, Colo., May 18 – 20, 2025.

Critical Defect Rate Rises to 1.58%, Per ACES Mortgage QC Industry Trends Report

ACES Quality Management

DENVER, Colo., Sept. 19, 2024 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Industry Trends Report covering the first quarter (Q1) of 2024. The latest report analyzes post-closing quality control data derived from ACES Quality Management & Control® software.

ACES Quality Management Executive Vice President of Compliance, Amanda Phillips, Selected to Speak at 2024 ACUMA Annual Conference

ACES Quality Management

DENVER, Colo., Sept. 4, 2024 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced its Executive Vice President of Compliance Amanda Phillips will be speaking at the American Credit Union Mortgage Association (ACUMA) Annual Conference taking place September 29 through October 2, 2024 at the Bellagio Hotel & Casino in Las Vegas.

ACES Quality Management Executives Selected to Speak at 2024 Mortgage Bankers Association Risk Management Conference and Expo

ACES Quality Management

DENVER, Colo., Aug. 27, 2024 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced its Executive Vice President of Compliance Amanda Phillips and Executive Vice President of Operations, Sharon Reichhardt will speak at the 2024 Mortgage Bankers Association (MBA) Risk Management Conference taking place September 22-24, 2024, at the Grand Hyatt in Washington, DC.

ACES Quality Management EVP of Compliance Amanda Phillips Selected as a 2024 Insider by HousingWire Magazine

ACES Quality Management EVP of Compliance, Amanda Phillips

DENVER, Colo., Aug. 5, 2024 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has announced its Executive Vice President (EVP) of Compliance Amanda Phillips has been named a 2024 Insider in HousingWire Magazine’s annual award program.

ACES Quality Management Enhances ACES Deposit Account Audit Pack for Banks and Credit Unions

ACES Quality Management

DENVER, Colo., July 31, 2024 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its Deposit Accounts Audit Pack. The pre-configured audit pack is designed to assist financial institutions with meeting the deposit account monitoring requirements from the Federal Deposit Insurance Corporation (FDIC) and other prudential regulators.

Critical Defect Rate Declines Five Straight Quarters, Ending 2023 at 1.53%, Per ACES Mortgage QC Industry Trends Report

ACES Quality Management

DENVER, Colo., June 20, 2024 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Industry Trends Report covering the fourth quarter (Q4) and calendar year (CY) of 2023. The latest report analyzes post-closing quality control data derived from ACES Quality Management & Control® software.

ACES Quality Management Partners with Digilytics, Provider of AI-Powered Document Indexing, Categorization for QC Reviews

ACES Quality Management

DENVER, Colo., May 30, 2024 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has announced a new partnership with Digilytics to provide ACES users access to Revel, an advanced optical character recognition (OCR) technology powered by artificial intelligence (AI) and machine learning (ML).

Denver Post Names ACES Quality Management a Recipient of Colorado Top Workplaces 2024 Award

ACES Quality Management

DENVER, Colo., May 23, 2024 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced it has been awarded a Top Workplaces 2024 honor by Denver Post Top Workplaces. The Top Workplaces list is based solely on employee feedback gathered through a third-party survey.

ACES Quality Management Named 2024 Best Places to Work in Financial Technology

ACES Quality Management

DENVER, Colo., May 13, 2024 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has been named one of the 2024 Best Places to Work in Financial Technology. The awards program was created in 2017 and is an Arizent and Best Companies Group project.

ACES Quality Management Partners with Infrrd to Provide AI-Powered Intelligent Mortgage Document Processing

ACES Quality Management

DENVER, Colo., May 8, 2024 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has announced a new partnership with Infrrd to provide ACES users access to intelligent document processing. When used in conjunction with ACES Quality Management & Control software, Infrrd’s technology helps lenders improve the efficiency of their quality control (QC) reviews by indexing, categorizing and reviewing the accuracy of loan file documents prior to review.

ACES Q3 2023 Mortgage QC Trends Report Finds Critical Defect Rate Declines for Fourth Consecutive Quarter

ACES Quality Management

DENVER, Colo., April 4, 2024 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Industry Trends Report covering the third quarter (Q3) of 2023. The latest report analyzes post-closing quality control data derived from ACES Quality Management & Control® software.

ACES Quality Management Releases Call Monitoring Audit Pack to Enhance Mortgage Quality Control and Compliance Programs

ACES Quality Management

DENVER, Colo., Feb. 15, 2024 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has announced its newest product offering, ACES Call Monitoring Audit Pack. The pre-built, configurable Call Monitoring Audit Pack enables lenders and servicers to establish an additional layer of protection quickly and seamlessly within their QC program. ACES Call Monitoring Audit Pack includes custom data fields, ACES managed questionnaires and custom reports configurable to the individual organizations’ business needs.

ACES Quality Management Achieves a Decade of Distinction on HousingWire TECH100

ACES Quality Management

DENVER, Colo., Feb. 8, 2024 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has been selected for the tenth consecutive year by HousingWire magazine for its annual TECH100 awards program. The magazine chose ACES for the continual innovation of its flagship quality control (QC) auditing platform, ACES Quality Management & Control® software.

ACES Quality Management Executive Vice President of Compliance, Amanda Phillips, to Speak at 2024 MBA Servicing Solutions Conference and Expo

ACES Quality Management

DENVER, Colo., Feb. 6, 2024 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the Executive Vice President of Compliance Amanda Phillips will be speaking at the 2024 Mortgage Bankers Association (MBA) Servicing Solutions Conference taking place February 20-23, 2024, at the Hyatt Regency in Orlando, Fla.

ACES Quality Management Announces Addition of Fannie Mae Executive Bill Cleary to ACES ENGAGE 2024 Agenda

ACES Quality Management

DENVER, Colo., Feb. 1, 2024 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has announced Fannie Mae Vice President Bill Cleary will speak at its annual ACES ENGAGE conference, taking place at the Ritz Carlton Dove Mountain hotel in Tucson, Ariz., May 19 – 21, 2024.

ACES Audit Volume Increases 24%, Hits Record High in 2023

ACES Quality Management

DENVER, Colo., Jan. 17, 2024 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced that, despite challenging mortgage market conditions, the company maintained a record growth path achieved over the last few years by adding more than a dozen of the leading lenders in the U.S. to its client roster in 2023.

ACES Q2 2023 Mortgage QC Trends Report Finds Critical Defect Rate Declines for Third Consecutive Quarter

ACES Quality Management

DENVER, Colo., Dec. 14, 2023 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Industry Trends Report covering the second quarter (Q2) of 2023. The latest report analyzes post-closing quality control data derived from ACES Quality Management & Control® software.

ACES Quality Management President Phillip McCall named a HW Vanguard

ACES Quality Management

DENVER, Colo., Oct. 11, 2023 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced that HousingWire magazine has selected Phillip McCall in its annual Vanguard award program.

ACES Quality Management Announces Preliminary Speaker Lineup for ACES ENGAGE 2024

ACES Quality Management

DENVER, Colo., Oct. 5, 2023 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has announced its speaker lineup for the upcoming ACES ENGAGE conference, taking place at the Ritz Carlton Dove Mountain hotel in Tucson, Ariz., May 19 – 21, 2024.

ACES Q1 2023 Mortgage QC Trends Report Finds Critical Defect Rate Declines for Second Consecutive Quarter

ACES Quality Management

DENVER, Colo., Sept. 21, 2023 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Industry Trends Report covering the first quarter (Q1) of 2023. The latest report analyzes post-closing quality control data derived from ACES Quality Management & Control® software.

ACES Quality Management and ActiveComply Partner to Help Financial Services Firms Address Social Media Compliance and Quality Control Needs

ACES Quality Management

DENVER, Colo., Sept. 7, 2023 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced it has expanded its partnership program with ActiveComply, a leader in social media monitoring and website archival for the financial industry.

ACES Quality Management Execs Sharon Reichhardt and Phil McCall to Speak at 2023 MBA Compliance and Risk Management Conference

(L-R) ACES executives Sharon Reichhardt and Phil McCall

DENVER, Colo., Aug. 17, 2023 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced two of its top executives, Executive Vice President of Operations Sharon Reichhardt and President and COO Phil McCall, will be speaking at the 2023 Mortgage Bankers Association (MBA) Compliance and Risk Management Conference taking place September 10-12, 2023, at the Grand Hyatt in Washington, D.C.

ACES Quality Management named 2023 Best Places to Work in Financial Technology

ACES Quality Management

DENVER, Colo., June 16, 2023 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has been named one of the 2023 Best Places to Work in Financial Technology. The awards program was created in 2017 and is a project of Arizent and Best Companies Group.

Q4 2022 ACES Mortgage QC Industry Trends Report Shows Decline in Critical Defect Rate to 1.84%

ACES Quality Management

DENVER, Colo., June 15, 2023 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Industry Trends Report covering the fourth quarter (Q4) of 2022, as well as the full calendar year (CY).

Denver Post Names ACES Quality Management a Recipient of Colorado Top Workplaces 2023 Award

ACES Quality Management

DENVER, Colo., May 11, 2023 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced it has been awarded a Top Workplaces 2023 honor by Denver Post Top Workplaces. ACES Quality Management is the leading provider of enterprise quality management and control software for the financial services industry.

ACES Quality Management unveils ACES PROTECT® mortgage compliance testing module

ACES Quality Management

DENVER, Colo., May 1, 2023 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announces the addition of ACES PROTECT, a suite of automated regulatory compliance tests, to its flagship ACES Quality Management & Control® quality control (QC) auditing platform.

Critical Defect Rate Reaches Report-High in Q3 2022, Per ACES Quality Management Mortgage QC Industry Trends Report

ACES Quality Management

DENVER, Colo., March 23, 2023 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Industry Trends Report covering the third quarter (Q3) of 2022. The latest report analyzes post-closing quality control data derived from ACES Quality Management & Control® software.

ACES Quality Management Makes Ninth Appearance on HousingWire Tech100 List of Top Mortgage Tech Companies

ACES Quality Management

DENVER, Colo., March 2, 2023 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has been selected for the ninth consecutive year by HousingWire magazine for its annual Tech100 awards program. The magazine chose ACES for the continual innovation of its flagship quality control (QC) auditing platform ACES Quality Management & Control® software.

ACES Quality Management Taps Mortgage and Financial Services QC/Risk Experts to Headline 2023 ACES ENGAGE

ACES Quality Management

DENVER, Colo., Feb. 15, 2023 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, has announced its speaker lineup for the upcoming ACES ENGAGE conference, taking place at the historic Broadmoor Hotel in Colorado Springs, May 17 – 19, 2023.

ACES Quality Management expands client base by 22% in 2022

ACES Quality Management

DENVER, Colo., Jan. 18, 2023 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the company had record growth increasing its client base by 22% amidst significant market volatility. The company also made numerous updates to its ACES Quality Management & Control® software and its free Compliance NewsHub resource, in addition to launching its inaugural ACES ENGAGE conference.

ACES Quality Management’s Trevor Gauthier selected as a 2023 Industry Titan by National Mortgage Professional Magazine

CEO Trevor Gauthier of ACES Quality Management

DENVER, Colo., Jan. 5, 2023 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced that CEO Trevor Gauthier has been selected as an Industry Titan by National Mortgage Professional (NMP) magazine. This award seeks to highlight the individuals that have dedicated their lives to the mortgage industry with confidence, compassion and pride.

Critical Defect Rates Rose 6% in Q2 2022 Per ACES Quality Management Mortgage QC Industry Trends Report

ACES Quality Management

DENVER, Colo., Dec. 15, 2022 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Industry Trends Report covering the second quarter (Q2) of 2022. The latest report analyzes post-closing quality control data derived from ACES Quality Management & Control® software.

ACES Quality Management Upgrades ACES CONNECT® to Enhance Communication, Collaboration on Quality Control Findings

ACES Quality Management

DENVER, Colo., Dec. 8, 2022 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced it has enhanced its proprietary ACES CONNECT portal to extend its flexibility and user control capabilities. This enhancement allows ACES administrators to create custom user roles and assign permissions for those roles to fit the needs of their organization.

Mortgage Servicing Start-Up Valon Selects ACES Quality Management & Control to Drive QC Operations

ACES Quality Management

DENVER, Colo., Oct 4, 2022 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced that mortgage lending and servicing start-up Valon has selected ACES’ flagship audit platform ACES Quality Management & Control® Software to support the company’s mortgage servicing quality control (QC) audits, completing implementation within 28 business days.

Critical Defect Rate Declined in Q1 2022 Per ACES Quality Management Mortgage QC Industry Trends Report

ACES Quality Management

DENVER, Colo., Sept. 12, 2022 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced the release of its quarterly ACES Mortgage QC Industry Trends Report covering the first quarter (Q1) of 2022. The latest report analyzes post-closing quality control data derived from ACES Quality Management & Control(r) software.

Financial Center First Credit Union Selects ACES Quality Management & Control to Improve Consumer Loan Quality

ACES Quality Management

DENVER, Colo., Sept. 7, 2022 (SEND2PRESS NEWSWIRE) — ACES Quality Management® (ACES), the leading provider of enterprise quality management and control software for the financial services industry, announced that Financial Center First Credit Union (FCFCU) has selected ACES’ flagship audit platform ACES Quality Management & Control® Software to support quality control (QC) audits for FCFCU’s consumer lending channels.